Shouz is happy to refund or exchange any unworn or undamaged merchandise purchased online within 30 days of you receiving your goods. Please return the items to us in their original shoe box and condition in which they were sent to you. You will need to cover the cost of your return postage.
We may decline your refund if the goods are returned to us and appear to be worn, marked or damaged and not in line with the way in which they were sent.
You’ll find a ‘Returns Form’ in the box, along with your invoice, when receiving your order. Please complete the form ticking the ‘Refund’ box and send back to us at the address listed. We recommend returning your order via a trackable service as Shouz cannot take responsibility for any lost or missing items that are being returned to us.
You will be refunded via the same payment method in which your order was placed.
If you wish to return to us for an exchange, please fill out the Returns Form noting the item you wish to exchange your original product for. Once we receive your return, we’ll process the exchange, despatch the item immediately and notify you with your new tracking details. If it’s not in stock, we’ll notify you via email and process a refund back into your account. Please check that the item is in stock on our website as we can’t promise we’ll be able to fulfil your exchange. If you don’t want to wait, please go ahead and order the item straight away to avoid the risk of missing out. You can then send your original pair back to us for a full refund.
We endeavour to provide accurate images of products and colours on the Shouz website. However, there are times when computer monitors vary and display colours differently from the original shade. Thus, we are unable to provide a full guarantee that the images are completely accurate.