PRIVACY POLICY
Shouz is committed to protecting the privacy of everyone who shops or interacts with us on our online platforms, and this policy sets out our commitment to you on privacy.
Shouz is bound by the provisions of the Privacy Act 1988 (Cth) (Privacy Act) and the General Data Protection Regulation (EU) 2016.679 (GDPR).
Shouz may collect personal information about you online through our website www.shouz.com.au, in person in our stores and while using our Shouz social media pages. By providing your personal information to Shouz and by using our website, you are consenting to Shouz collecting your personal information and using it in accordance with this privacy policy.
What personal information do we collect?
Shouz may collect personal information from you including your name, billing address, delivery address, phone and other contact details, email address, merchandise information, and method of payment, bank card or account details.
Shouz may also collect transaction and statistical information relating to your purchases with Shouz and your preferences.
Shouz collects personal information in the normal course of providing services to you. These services include:
- Providing information in person in our stores;
- Processing online purchases and payments;
- Registering an online Shouz account;
- When you contact Shouz customer service;
- Processing credit/ debit card purchases;
- Purchases and arranging product holds;
- Using Shouz social media;
- Entering Shouz competitions;
- Using of social media pages and log-in (which may be hosted by third parties);
- Processing refunds and exchanges; and
- Signing up to receive Shouz email marketing communication.
Shouz may also collect personal information for recruitment and employment purposes, for trade references or other contractual arrangements.
Sensitive Information
Sensitive information is information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation or criminal record.
It is our policy to only collect your sensitive information where it is reasonably necessary for our functions or activities and either you have consented or we are required or authorised under law to do so.
What do we do with your personal information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as name, billing address, delivery address, phone and other contact details, email address, merchandise information, and method of payment, bank card or account details.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
We collect personal information as detailed above, which we may later use to customise our services, to provide relevant consumer information and to provide marketing and re-marketing communications across Shouz.
In most circumstances, personal information will be collected directly from you. Shouz may use your personal information to keep you up to date with Shouz’s product ranges, specials, promotions and offers that you may be interested in including for direct marketing. Specifically, you authorise Shouz to contact you regarding your purchase and use of our online store.
Any information collected is safely and securely stored and only used for the purposes for which it was collected. We restrict access to your personal information, maintain technology products to prevent unauthorised computer access and use SSL (secure sockets layer) encryption technology when processing your financial details at our online store. The majority of personal information collected is stored within Australia, however several third parties that we contract with may host this data in a cloud based system or in America.
Shouz does not sell or trade any personal information collected. However, we may share some of the personal information we collect with our related corporations and service providers, contractors who help us provide services, or trading partners. We often need to share your information with companies who perform parts of our service delivery. This may include:
- Banking institutions and payment gateways
- Third party courier and fulfilment services
- Service providers e.g. IT services, mailing services, remarketing platforms, data analysis;
- Companies assisting Shouz with marketing and competitions;
- Regulatory authorities;
- Professional advisors; and
- Any other third party required by law.
Where we share your information, Shouz will ensure that these third parties protect your privacy in accordance with the Privacy Act. Shouz has taken every precaution to ensure these related corporations and service providers, contractors who help us provide services, and trading partners comply with the Privacy Act.
Shouz may also publish some of your personal information on our website or social media pages where you have entered a competition or promotion run by Shouz.
Direct Marketing
Email and SMS marketing (if applicable): With your permission, we may send you emails and / or SMS’s about our store, new products and other updates.
If you have registered to receive email and / pr sms marketing communications from Shouz we reserve the right to contact you in regards to Shouz. You can opt-out of receiving these marketing communications at any time. To unsubscribe, click to unsubscribe from the bottom of any of our email and / or sms marketing communications.
Consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, it is implied that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@shouz.com.au
Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
For more insight, you may also want to read Shopify’s Terms of Service (http://www.shopify.com/legal/terms) or Privacy Statement (http://www.shopify.com/legal/privacy).
Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Please see PAYMENT section above
In order for us to fulfill your order Shouz uses the following courier and fulfillment service providers, and their privacy policies can be found on their respective websites at the links provided:
Australia Post - https://auspost.com.au/privacy
Startrack - https://startrack.com.au/
Couriers Please - https://www.couriersplease.com.au/footer/privacy-policy
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Sharing your information with Third Party websites and service providers is done so at YOUR OWN RISK, Shouz will not be held liable for breach of a third party or service provider’s privacy policy and procedures.
Payments
Shouz adheres to credit card and personal information being kept secure at all times. Therefore, to help ensure that your shopping experience is safe and secure Shouz uses Secure Socket Layer (SSL) technology. Extended Validation SSL Certificates give high-security Web browsers information to clearly identify a Web site organisational identity. This encrypts all the information you send across to us including your credit card details. All pages that require you to enter your personal information or payment details on our site have the Extended Validation Standard, which will cause the URL address bar to turn green in your browser; this verifies the authenticity of our online security.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, and American Express.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Third Party Links
When you click on links and banners on our site that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the Internet, Shouz is not responsible for the actions of any third-party websites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by us.
Transfers of Personal Information outside of Australia
Your data may be transferred to, stored at, and processed at a destination outside of Australia by our service providers (e.g. Apple iCloud and WhatsApp). By submitting your Personal Information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with applicable legislation or other relevant and appropriate laws.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Cookies
Our websites use "cookies" - small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our websites, evaluate the effectiveness of advertising on our websites, and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
If you are signed into your Google account when you use our Online Platforms, then Google may also combine data from your Google account with data about your use of our websites, to help identify you to be shown relevant advertising online, across your devices. This is done using a Google service called Remarketing with Google Analytics, which links Google Analytics cookies (set by us) with Google advertising cookies (set by Google). Google Analytics helps website owners measure how users interact with website content.
For more information:
About Google advertising cookies and Google Analytics cookies: www.google.com/policies/technologies/types/
About Google’s Privacy Policy: www.google.com/policies/privacy/
About how Google uses data when you use sites and apps that use Google technologies: www.google.com/policies/privacy/partners/
On how to opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout/
On how to opt out of Google Ads Personalization: www.google.com/settings/ads
Discolsure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Age of Concent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
Amendments to Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Your Data Rights
Your rights as a data subject The data protection laws give you certain rights in relation to the data we hold on you. These are:
the right to be notified. This means that we must tell you how we use your Personal Information, and this is the purpose of this Privacy Notice;
the right of access. You have the right to access the Personal Information that we hold on you. To do so, you should make a subject access request;
the right for any inaccuracies to be corrected. If any Personal Information that we hold about you is incomplete or inaccurate, you are able to require us to correct it;
the right to have information deleted. If you would like us to stop processing your Personal Information, you have the right to ask us to delete it from our systems where you believe there is no reason for us to continue processing it;
the right to restrict the processing of the Personal Information. For example, if you believe the Personal Information we hold is incorrect, we will stop processing it (whilst still holding it) until we have ensured that it is correct;
the right to portability. You may transfer the Personal Information that we hold on you for your own purposes;
the right to object to the inclusion of any information. You have the right to object to the way we use your Personal Information where we are using it for our legitimate interests;
the right to regulate any automated decision-making and profiling of Personal Information. You have a right not to be subject to automated decision making in way that adversely affects your legal rights
Complaint and Queries
If you are not satisfied with the way we have handled your Personal Information we encourage you to contact our Privacy Officer with details of your complaint by using our contact details below.
You are also entitled to lodge a complaint with the Federal Office of the Australian Information Commissioner. More information can be obtained from the Commissioner's website at www.oaic.gov.au.
Contact Us
If you are having trouble unsubscribing from Shouz direct marketing, please contact hello@shouz.com.au
If you would like to: access, correct, amend or delete any personal information we have about you, or simply want more information, contact our Privacy Compliance Officer.
For all other comments, complaints, suggestions or questions in relation to privacy, please contact us:
By post:
Attention: Privacy Officer
Shouz
1 Uren Street, Magill, South Australia, 5072
hello@shouz.com.au