How long will it be before I receive my order?
As part of your shopping experience with us, we aim to process, pack and despatch your order on the same day, if your order is placed before 12pm ACST time.
If you’re in an Australian metropolitan area, we aim to have your order to you within 2-3 business days. If you’re in a rural location, Northern Territory or Western Australia, please allow up to 7 days for your order to be delivered. New Zealand orders – please allow up to 14 business days.
We’re still open and delivering orders; once your order has been placed we’ll aim to ship it within 24 hours – if not the same day!
Unfortunately, our delivery partners are experiencing some delays due to the current COVID-19 pandemic. Due to limited flights, social distancing requirements and increased parcel volumes, there may be delays of up to 5 business days in receiving your parcel.
We know this can be frustrating but we appreciate your patience and understanding during this difficult time. You can read more information from our delivery partners below:
Once you receive your shipping confirmation email, you'll be able to get the latest updates on your parcel by clicking the tracking link.
Do you offer free shipping?
Yes, Shouz is delighted to offer free shipping on all Australian orders over $70! We also offer Express Shipping for a nominal fee of $10 for orders over $70, and $15 for orders under $70. We can also deliver shoes to our friendly neighbours in New Zealand via Australia Post, for a flat delivery fee of $25. Whenever possible, we use a courier service but for more remote locations, Australia Post is preferred.
How do I track the progress of my order?
Once your order is confirmed, you will receive an order confirmation email from us followed by another separate email from Shippit containing your order tracking details. If you find that you do not receive this, make sure to check your spam mail, Promotional folder or Social folder as the message may have landed there. If not, don't hesitate to reach out to customer care via email at [email protected]
Do I need to be home when my parcel is delivered?
If your home or business is unattended, the Couriers will leave a card to notify you that they have attempted to deliver your parcel. We recommend having your orders delivered to an address where someone will be present, but if that's not possible, you have the option of selecting the ‘Authority to Leave’ option at checkout if you think you’ll be out. Please note that by choosing this option, you will be assuming the risk and responsibility of having your items left unattended.
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