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Careers at Shouz

For more than 40 years, Shouz has built a solid reputation in Adelaide as a shoe boutique for women of all ages, showcasing stylish yet comfortable designs from leading global brands. We currently have four boutiques across Adelaide in Hyde Park, Norwood, Burnside and Mitcham. In keeping with Annette McInerney’s vision, we believe in hiring passionate and dedicated individuals with unique perspectives and an excellent work ethic.

Shouz is a leading destination for shoe shoppers to find designer womenswear and accessories. If you are excited by the prospect of joining a growing team and excel at stellar customer service, we would love to hear from you! Reach out to us today via [email protected] with a resume and cover letter telling us why you'd love to join the team.

 

Available opportunities: 

CUSTOMER SERVICE & FULFILMENT COORDINATOR

 KEY RESPONSIBILITES:

  • First point of contact for all customer queries via phone, email, and any other channels. Provide support to resolve any customer issues and queries and build rapport with new and existing customers through personal and efficient customer service
  • Customer Satisfaction – ensuring we are here to create a genuinely caring and delightful experience.
  • Manage the online relationship with stores. Effectively communicating store fulfilment and direct to consumer order requests.
  • Manage the fulfilment of all online and marketplace orders within agreed deadlines ensuring parcels are packaged according to brand guidelines and products are checked for quality
  • Process all online Returns and exchanges within agreed deadlines
  • Assist with stock management and the upkeep of the warehouse
  • Accepting, processing and unpacking of stock deliveries.  
  • Deliver all assigned projects

EXPERIENCE AND CORE COMPETENCIES

  • Excellent time management skills with ability to manage multiple tasks
  • Strong attention to detail and a drive for meticulous results
  • An effective communicator with strong organisational skills
  • A self-motivator who is results driven
  • Experience with CMS', Shippit, eParcel and general logistics processes.

The ideal applicant must display a high level of phone & email customers service to provide customers with an excellent online & in store experience, display a high level of organisation and the ability to meet deadlines in a timely manner, strong communication skills both verbal and written and be a team player with a ‘can do’ attitude. 

The SHOUZ culture is warm, grounded, and supportive. Based in Magill, SA, our head office consists of a small cohort, along with 4 retail stores encompassing dedicated teams. SHOUZ works hard to ensure each team member has the opportunities to fulfil their professional goals and are committed to maintaining a great work-life balance.

 

Casual Sales Assistant
We are now recruiting for CASUAL Sales Assistants to join the Shouz Team at our Burnside, Mitcham & Norwood stores for varying and flexible hours.

Applicants must:

·    Have proven experience in Fashion Retail
·    Have an interest and understanding of Ladies Fashion Footwear
·    Provide exceptional customer service
·    Be able to pursue and achieve sales budgets
·    Be a team player who is motivated and flexible
·    Be available to work every weekend
 

Duties Include (but not limited to):

·      Customer Service
·      Merchandising
·      Stock unpacking and distribution
·      Lifting boxes and cartons of product
·      Register operation/ cash handling
·      Packing online orders and use of the control management system
·      General administration
 
If you are passionate about ladies footwear and fashion and get excellent job satisfaction through providing great customer service, this job is for you.

Please email CV's to [email protected] or visit us in-store.

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